unified link for status updates and feedback collection, with click & send ergonomics designed for mobile and desktop
multi-stage SMS and e-mail delivery updates allow you to reach your customers with the right message, the right way
your uni- and bi-directional communication becomes faster and more fluent
rich media and complex information structure provide means for enhanced messaging and customer interactions
In online, delivery is part of your sales journey and a bad last-mile experience can turn a successfully finalized shopping cart into a refused parcel. This is why you need to keep your customer engaged even after the order is placed, with permanent communication.
With Postis Platform, your customers have automated information on delivery and estimated time of arrival.
Some carriers have systems that provide information on delivery. Some others, don’t. With Postis Platform, you provide a unified customer engagement along your entire delivery journey, with end-to-end visibility and control regardless the solution you use. More, you messages and forms can be customized according to your brand ID.
Your delivery status updates and post-delivery satisfaction surveys can be integrated in your overall marketing strategies, with message frequency and number of iterations set according to your CX strategy.
With our built-in e-mail and SMS tools, you have an integrated, omni-channel communication system ready to use. Due to its flexibility, customization and scalability, your communication can be adapted to any customer profile or business objective.
The two communication media bring their respective advantages. While e-mail allows for complex messages and rich formats, SMS increases efficiency and provides access to population segments with lower technological skills or people who are on the move.
99% of SMS messages received by customers are opened, and 90% of them are read in the first 3 minutes after they are delivered.